Terms of Service

Last Updated: January 2025

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client") and Hamsa Wolf ("Company"). By engaging our services, accessing our website, or interacting with any delivered systems or materials, you agree to be bound by the following Terms. If you do not agree, you must refrain from using our services.

1. Scope of Services

Hamsa Wolf provides custom-built business systems, workflows, automation layers, AI-powered tools, architectural documentation, and operational consulting. The exact scope will be defined in project proposals, statements of work (SOWs), invoices, or written agreements.

The Company may update service offerings at its discretion.

2. Client Obligations

Clients agree to:

• Provide complete, accurate, and timely information necessary for project execution
• Respond promptly to inquiries, approvals, and required documentation
• Maintain backups of all business data supplied or integrated
• Ensure all usage of deliverables complies with applicable laws and regulations
• Maintain secure credentials and access to systems delivered

Failure to cooperate may result in delays or additional fees.

3. Payments, Fees, and Refunds

A. Payment Terms

• System Blueprint: 100% due upfront
• Custom System Build: 50% due upfront, 50% due at delivery
• System Command (90-day partnership): Billed monthly in advance

B. Late Payments

Invoices not paid within 7 days may result in:

• Suspension of services
• Delayed delivery timelines
• Late fees at the maximum rate allowed by law

C. Refunds

Because all services are custom-built and labor-intensive, all payments are final and non-refundable.

4. Intellectual Property Rights

A. Company IP

Hamsa Wolf retains exclusive ownership of:

• Proprietary workflows, methodologies, and frameworks
• Architectural patterns and system logic
• Internal modules, templates, and tools
• AI prompt structures, models, and agent logic

These may be licensed to the Client for use within the scope of the project.

B. Client IP

Clients retain ownership of:

• Their business data
• Brand assets
• Copy, text, and materials provided by the Client

C. Deliverables

Custom-built systems provided to the Client are licensed for internal business use and may not be resold, redistributed, or sublicensed without written permission.

5. Confidentiality

Both parties agree to maintain strict confidentiality regarding:

• Business workflows
• Data models
• AI logic
• Proprietary technology
• Sensitive internal information

Information will not be shared without written consent, except as required by law.

6. System Deployment and Use

Clients are responsible for:

• Using delivered systems properly and within intended scope
• Maintaining secure user permissions
• Ensuring that internal users follow documented workflows

Unauthorized modification of system logic, code, or architecture may void support obligations.

7. Limitations of Liability

To the fullest extent allowed by law, Hamsa Wolf is not liable for:

• Loss of revenue, profits, or business opportunities
• Errors caused by third-party tools, hosts, or integrations
• Downtime from hosting providers or external APIs
• Client-side misconfigurations or misuse
• Security breaches caused by weak passwords or improper access control

Total liability shall not exceed the amount paid by the Client for the specific service giving rise to the claim.

8. Warranty Disclaimer

All services and deliverables are provided "as is" without warranties of any kind, express or implied, including:

• Fitness for a particular purpose
• Non-infringement
• Uninterrupted or error-free operation

9. Termination

Either party may terminate an engagement:

• With 30 days' written notice
• Immediately if the other party violates these Terms

Upon termination:

• All outstanding fees remain due
• Licenses for active systems may be revoked if payment obligations are not met
• Certain access credentials may be removed to ensure security

10. Dispute Resolution

Any disputes shall be resolved through:

1. Good-faith negotiation
2. If unresolved, binding arbitration in the State of New Mexico

Clients waive the right to participate in class-action claims.

11. Governing Law

These Terms are governed exclusively by the laws of the State of New Mexico, without regard to conflict-of-law principles.

12. Amendments

The Company reserves the right to update these Terms at any time. Updated versions will be posted and replace prior versions.

13. Contact

For legal or contractual inquiries:

Email: legal@hamsawolf.com